How Does Your Business Deal with a Dissatisfied Customer?

Respect for your customers will ensure their faith and loyalty to you and your business over the long run. Candidly, many studies have shown that is up to nine times more difficult to attract a new customer than it is to retain an existing one. Accordingly, it is critical to keep your customers happy—-a matter that would appear at first blush to be common sense. But do we keep this in the forefront of our minds as we go through our everyday business?

Join Bill and Rick to discuss the techniques that are invaluable when dealing with customer related problems.