Making collection calls is a skill you can develop. You have to be able to anticipate what the customer is going to say and be ready for anything, and you must remain in control of the call. For your collection call to be a success, it must always result in agreement as to what is to be done. Join us this Tuesday to learn more on the Bottled Business Sense Show.
The Bottled Business Sense Show provides practical business perspectives that uniquely emphasize both legal and media marketing strategies that protect and insure the longevity of your business.
Bill Bernard – WFBLegalConsulting.com
Rick Moscoso – Captivate365.com
Steve Smith – GrowthSourceCoaching.com
Respect for your customers will ensure their faith and loyalty to you and your business over the long run. Candidly, many studies have shown that is up to nine times more difficult to attract a new customer than it is to retain an existing one. Accordingly, it is critical to keep your customers happy—-a matter that would appear at first blush to be common sense. But do we keep this in the forefront of our minds as we go through our everyday business?
Join Bill and Rick to discuss the techniques that are invaluable when dealing with customer related problems.